Frequently Asked Questions
What is Teal Hut?
Teal Hut is an online store offering a rugged, feature-focused smartwatch designed for everyday reliability and outdoor performance. Our goal is to provide durable wearable technology with clear product information and dependable customer support.
Do you offer free shipping?
Yes. We provide free standard shipping on all orders. There are no hidden fees or minimum purchase requirements.
How long does delivery take?
Orders are processed within 1 business day.
Estimated delivery time: 5 - 7 business days.
Once your order has been dispatched, you will receive a tracking link by email so you can follow your shipment.
Do you ship internationally?
At this time, we ship within the United States.
What is your return policy?
We offer a 30-day return window from the date of delivery. Returns are accepted for items that arrive damaged or defective.
If your smartwatch arrives damaged or has a manufacturing issue, please contact us at support@tealhut.com with a brief description and clear photos. Our team will review the issue and arrange a suitable resolution.
Do you accept exchanges?
We do not offer direct exchanges. If an item qualifies under our return policy, we will arrange a refund or replacement where applicable.
How long do refunds take?
Once a return has been received and inspected, refunds are processed within 7 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and PayPal. All payments are processed securely using SSL encryption.
Is my personal and payment information secure?
Yes. Your privacy and security are important to us. Payments are processed by secure third-party providers, and we do not store full payment details on our servers.
What should I do if my order hasn’t arrived?
First, check the tracking link provided in your shipping confirmation email. If your order has not arrived within the estimated timeframe, please contact us at support@tealhut.com and we will investigate promptly.
What if I receive a damaged product?
If your smartwatch arrives damaged, please email us at support@tealhut.com with a description and photos of the issue. We will review the case and arrange a replacement or refund where applicable.
Can I update or cancel my order?
Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or dispatched. Please contact us as soon as possible if you need assistance.
Still need help?
Our support team is happy to assist you.
Email: support@tealhut.com
Phone: +1 929 582 5731
Customer Service Hours
Monday to Saturday: 09:00 - 17:00 (EST - Eastern Standard Time)
Sunday: 09:00 - 15:00 (EST - Eastern Standard Time)
Average response time: within 24 hours